Contact Us

Find answers to common questions and learn how to contact us for additional help.

Do You Need 911?

You should never delay calling 911 if you are experiencing trouble breathing, altered mental status, chest pain, uncontrollable bleeding, imminent childbirth, stroke symptoms including numbness to the face, arms or legs.

Frequently Asked Questions

What defines a service animal?

The American with Disabilities Act (ADA) defines a service animal as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition."

Is my service animal allowed in the ambulance with me to be transported to an emergency room?

The EMS crew will transport a service animal with its owner to the hospital if the animal is deemed to be under control of its owner, does not pose a threat to the crew’s safety, does not hinder the crew’s ability to treat the patient and/or the animal is housebroken.

Will the EMS crew transport my mobility device (i.e. wheelchair, cane, walker)?

Yes, the paramedics and EMTs will make accommodations to transport a patient’s mobility device.

Emergency Medical Services

Emergency Medical Services Division

3375 Koapaka Street, Suite H-450
Honolulu, HI 96819
Phone: (808) 723-7800
Fax: (808) 723-7836

Mailing Address:
State of Hawaiʻi
EMS Services
P.O. Box 844502 Los Angeles, CA 90084-4502
Phone: (888) 987-2713
Fax: (808) 744-8158

EMS Reports/Billing

For information about obtaining an EMS Report on the island of Oʻahu, please contact:

City and County of Honolulu
Emergency Medical Services Custodian of Records
3375 Koapaka Street, Suite H450
Honolulu, HI 96819

Billing Inquiries: 808-501-0541 

Record Inquiries: 808-723-7980

Fax: (808) 723-7916

Customer Service

City and County of Honolulu
Emergency Medical Services
District 1 (Leeward and Central Oʻahu) Chief: (808) 723-7832 
District 2 (Downtown Honolulu to Salt Lake) Chief: (808) 723-7844
District 3 (Hawaiʻi Kai to North Shore) Chief: (808) 723-7917

Media Requests

PIO Shayne Enright

City and County of Honolulu
Emergency Medical Services
3375 Koapaka Street
Honolulu, HI 96819

EMT or Paramedic Training (Hawaiʻi)

University of Hawaiʻi
Kapiʻolani Community College 
Department of Emergency Medical Services
4303 Diamond Head Road 
Honolulu, HI 96816 
Phone: (808) 734-9288

Learn about the benefits and educational requirements for how to join our team as an EMT or MICT.

EMT or Paramedic Certification (Hawaiʻi)

Hawaiʻi State Department of Commerce and Consumer Affairs
Professional and Vocational Licensing Division
Hawaii Medical Board

P.O. Box 3469
Honolulu, HI 96801 Phone: (808) 586-3000 for applications
Phone: (808) 586-2699 for inquiries


City and County of Honolulu
Department of Human Resources
650 South King Street, 10th Floor
Honolulu, HI 96813
Phone: (808) 768-8536

Ocean Safety

Ocean Safety Headquarters

3823 Lēʻahi Avenue
Honolulu, Hi 96815

Phone: (808) 723-7861
Fax: (808) 922-0441


See job benefits and information about how to join Ocean Safety.