Do You Need 911?
Frequently Asked Questions
What defines a service animal?
The American with Disabilities Act (ADA) defines a service animal as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition."
Is my service animal allowed in the ambulance with me to be transported to an emergency room?
The EMS crew will transport a service animal with its owner to the hospital if the animal is deemed to be under control of its owner, does not pose a threat to the crew’s safety, does not hinder the crew’s ability to treat the patient and/or the animal is housebroken.
Will the EMS crew transport my mobility device (i.e. wheelchair, cane, walker)?
Yes, the paramedics and EMTs will make accommodations to transport a patient’s mobility device.
Emergency Medical Services
Emergency Medical Services Division
3375 Koapaka Street, Suite H-450
Honolulu, HI 96819
Phone: (808) 723-7800
Fax: (808) 723-7836
Mailing Address:
State of Hawaiʻi
EMS Services
P.O. Box 844502 Los Angeles, CA 90084-4502
Phone: (888) 987-2713
Fax: (808) 744-8158
EMS Reports/Billing
For information about obtaining an EMS Report on the island of Oʻahu, please contact:
City and County of Honolulu
Emergency Medical Services Custodian of Records
3375 Koapaka Street, Suite H450
Honolulu, HI 96819
Billing Inquiries: 808-501-0541
Record Inquiries: 808-723-7980
Fax: (808) 723-7916
Customer Service
City and County of Honolulu
Emergency Medical Services
District 1 (Leeward and Central Oʻahu) Chief: (808) 723-7832
District 2 (Downtown Honolulu to Salt Lake) Chief: (808) 723-7844
District 3 (Hawaiʻi Kai to North Shore) Chief: (808) 723-7917
District 4 (Waipi'o to North Shore) Chief: (808) 723-7969
Media Requests
PIO Shayne Enright
Email: senright@honolulu.gov
City and County of Honolulu
Emergency Medical Services
3375 Koapaka Street
Honolulu, HI 96819
EMT or Paramedic Training (Hawaiʻi)
University of Hawaiʻi
Kapiʻolani Community College
Department of Emergency Medical Services
4303 Diamond Head Road
Honolulu, HI 96816
Phone: (808) 734-9288
Learn about the benefits and educational requirements for how to join our team as an EMT or MICT.
EMT or Paramedic Certification (Hawaiʻi)
Hawaiʻi State Department of Commerce and Consumer Affairs
Professional and Vocational Licensing Division
Hawaii Medical Board
P.O. Box 3469
Honolulu, HI 96801 Phone: (808) 586-3000 for applications
Phone: (808) 586-2699 for inquiries
Continuing Education
Jobs
City and County of Honolulu
Department of Human Resources
650 South King Street, 10th Floor
Honolulu, HI 96813
Phone: (808) 768-8536